Refund and Returns Policy

At Wor Canny Pets, every item is bespoke and made especially for you. This means we create your order using the details, photos and wording you provide, and nothing is printed or dispatched until you have seen and approved a proof by email.

1. Proof approval

Before we print: we will email you a proof of your design to the contact details you provided at checkout. Please check all details carefully, including names, dates, colours and photos.

By approving the proof, you confirm that everything is correct. Once you have approved, we will put your order into production and it may not be possible to change or cancel it.

2. Cancellations before and after approval

Before proof approval: if you need to cancel or change your order, please contact us as soon as possible. We will let you know what is possible, taking into account any work already started on your design.

After proof approval: once you have approved the proof, your bespoke item will usually move straight into production. At this stage, changes or cancellations may not be possible. We will always do our best to help, but we cannot guarantee that alterations can be made.

3. Refunds and returns for bespoke items

Because our products are custom-made for each customer, they cannot usually be returned or refunded if you simply change your mind, or if the approved proof matches what was delivered.

If you are unhappy with your order for any reason, please get in touch and we will review this with you on a case-by-case basis.

4. Damaged or incorrect orders

If your order arrives damaged, faulty or does not match the approved proof, please contact us. Where possible, keep the original packaging and take clear photos of the issue and the item you received.

We will work with you to understand what has gone wrong and discuss the next steps, which may include a replacement or another suitable solution, depending on the circumstances.

5. Delivery issues

If your order is delayed, missing or appears to be lost in transit, please let us know. We may need to check tracking information with the delivery company and confirm details with you before agreeing the best way forward.

Where delivery problems occur, we will explain the options available in line with our current delivery arrangements and any checks required with the courier or postal service.

6. How to contact Wor Canny Pets

If you have any questions or problems with your order, the quickest way to reach us is by email. Please include your name, order details and a brief description of the issue so we can help you as smoothly as possible.

Contact: worcannypets@outlook.com